Effective Date: March 25, 2025

1. Introduction

bluefrog Plumbing + Drain of West Houston (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy & SMS Terms outlines how we collect, use, and safeguard your personal information, particularly regarding SMS communications.

2. Information We Collect

When you interact with Bluefrog Plumbing + Drain of West Houston (the “Company”), we may collect the following types of personal information:

• Contact details (such as name, phone number, email address, and home address)
• Service-related information (such as plumbing issues, appointment history, and location of service)
• Payment information (for billing purposes)
• Technical data (such as IP address, browser type, and device information when visiting our website)
• Any information you send via forms, email, or SMS.

3. How We Use Your Information

We use this information to:

• Provide and schedule plumbing services
• Communicate with you regarding appointments, updates, and promotions
• Improve our services and customer experience
• Process payments and send receipts
• Meet legal and regulatory obligations

4. How Your Information Is Shared

We do not sell your personal information. We may share your data only with:

• ServiceTitan and other third-party platforms we use to manage scheduling, billing, and communication
• Payment processors to complete transactions
• Legal authorities if required by law
• Internal personnel (such as technicians and support staff) to fulfill service requests
• Service Providers assisting in SMS delivery, scheduling, or analytics.
• Authorities, when legally required.
• Third Parties, in the event of a merger or acquisition.

5. Message Frequency Disclosure

By subscribing to SMS communications from bluefrog Plumbing + Drain of West Houston, you agree to receive two messages per month, typically related to appointment reminders or service updates. Message frequency may vary slightly in special cases (e.g., rescheduled appointments or urgent service notifications). You can opt out at any time by texting STOP.

6. Data Protection & Compliance

We adhere to applicable data protection laws, including:

• Telephone Consumer Protection Act (TCPA)
• Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM)
• California Consumer Privacy Act (CCPA) (if applicable)

We take reasonable and appropriate measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

7. SMS Terms & Conditions

7.1 Opting In

By opting into bluefrog Plumbing + Drain of West Houston SMS service, you agree to receive recurring messages related to our services. Message frequency may vary. You can opt-in by texting “STOP” to number that reached you or signing up via our website.

7.2 Opting Out

You can stop receiving messages at any time by texting “STOP” to number that reached you. After doing so, you will receive a confirmation message, and no further messages will be sent unless you opt-in again.

7.3 Help & Support

For assistance, text “HELP” to number that reached you or contact our support team using our contact form https://www.bluefrogplumbingwesthouston.com/contact-us/ or call (346)-483-8922.

7.4 Message & Data Rates

Message and data rates may apply depending on your carrier. Please check with your mobile service provider for details.

7.5 No Guarantees on Delivery

bluefrog Plumbing + Drain of West Houston is not responsible for delayed or undelivered messages due to carrier issues.

8. Data Sharing & Security

We do not sell, trade, or rent your personal information. We may share data with trusted service providers who help us operate our services, provided they maintain confidentiality.

9. Your Choices and Rights

You can request to review, update, or delete your personal information by contacting us at (346)-483-8922.

• Opt-Out: Unsubscribe from SMS messages anytime by texting “STOP” to unsubscribe.
• Access & Correction: Request access to or corrections to your personal data by contacting us using our contact form.

10. Updates to This Policy

We may update this policy periodically. Any changes will be posted on our website, and we may notify you via SMS or email.

11. Contact Information

If you have any questions about this Privacy Policy & SMS Terms, please reach out to us:

bluefrog Plumbing + Drain of West Houston
10645 Richmond Ave., Ste. 140, Houston, TX 77042
License: 17531
jill.waid@bluefrogplumbingwesthouston.com
(346)-483-8922